FAQ - Shiny Boutik
Your most frequently asked questions, with clear answers for a stress-free shopping experience.
Products
Are your products authentic?
Yes, all our products are imported directly from South Korea and in their original packaging.
How are Korean products different?
They combine natural ingredients, innovation and effectiveness to meet the needs of each skin type.
How do I choose my products?
Check out our categories by skin type, routine steps, issues or contact us for personalized advice via the contact page.
Orders & Delivery
What are the delivery costs and times?
- Mondial Relay : from €4.50 or free from €90 for mainland France and Belgium, delivery time 2 to 5 working days.
- Colissimo : from €7.40, delivered within 48 hours after dispatch.
How do I track my order?
A tracking link is sent by email upon shipment.
Returns & Refunds
Can I return a product?
Yes, within 14 days, if unused and in its original packaging.
What if I'm not satisfied?
Contact us within 14 days for an exchange or refund.
Payments & Security
Is my payment secure?
Yes, we use encryption technologies to protect your data.
What payment methods do you accept?
Bank cards, Klarna, PayPal.
Contact
How to contact you?
By email contatct@shiny-boutik.fr or via the contact form on our website. Response guaranteed within 24 working hours.
Do you ship abroad?
Yes, we ship to several countries, if it does not appear in the list, please do not hesitate to contact us.
Shiny Boutik , your partner for radiant skin with the best of Korean care.
